Returns & Exchanges

At Alabaster, we want you to be completely satisfied with your purchase. We offer a 30-day return window for all unworn, unwashed items in their original packaging with tags attached.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.

3

Drop Off Package

Securely pack your items and drop off the package at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing